Credit Control Administrator

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The Credit Control Administrator is responsible for all credit control, bad debt prevention, providing Delinquent Loan Management Reports and bad debt recovery. The post will use your technical skills in finance and I.T. mixed with excellent interpersonal skills, ability to negotiate and liaise with debt management companies, recovery agencies and the courts.  It will give scope to organise yourself, solve problems and mix being methodical and accurate with being customer focused.  You’ll join an NEFirst Credit Union team of ten at an exciting time as we build on a recent Credit Union Foundation grant of £50,000 to consolidate the coming together of the credit unions that formed NEFirst.  NEFirst is the biggest credit union in the North East with, currently, four offices.  This post will initially be based in North Shields is 30 hours per week at a salary of £13,104 plus pension.  If you want to use your experience of banking, credit control or debt management to offer affordable, ethical and accessible financial services to your community  apply on or by 7 April by email to with interviews likely week beginning 17 April.

Closing Date: 7th April 2017

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NEFirst Credit Union

Job Description

Administrator – Credit Control


North Shields initially but may relocate to Gateshead (possibly Birtley).  Remaining flexible to all other NEFirst offices and local service points.


To General Manager

Main purposes of job

  • Member services regionally re credit control, which means
    • Ensuring all loan policies and procedures and credit control measures are effectively implemented.
    • Achieving successful loan repayment from credit union members issued with credit facilities
    • Making arrangements for the formal recovering of bad debts.
    • Providing transparent, timely and effective credit control and bad debt management information and reporting
    • Ensuring debt recovery is compliant with the relevant regulations and legislation
  • Member services regionally re card payments and pre-paid debit cards
  • Office administration
  • Local Service Point liaison
  • Member services locally re deposits, withdrawals

Key tasks

Member services regionally re credit control, card payments, pre-paid debit cards

Credit control

  • Ensure all credit control records, correspondence and members’ accounts are compliant, accurate and up to date.
  • Ensure all credit control transactions are made in accordance with agreed policy.
  • Conduct regular reviews of all loan repayments and contact late payers informally and /or formally to negotiate receipt of overdue payments.
  • Instigate formal procedures with agreed agencies and authorities to recover debts from members.
  • Assist members facing difficulty in meeting loan repayments by negotiating alternative repayment schedules in line with policy.
  • Provide the Loan Officers and Credit Union Manager with regular updates on loan activity, bad debt ratios at and of loans of particular concern.
  • Make recommendations to the Loan Officers and Credit Union Manager on debt recovery, write off of bad debt, granting loans and other processes.
  • Investigate new and more effective and efficient options to improve credit control.
  • Prepare and provide accurate and timely updates and reports to the Credit Union Manager and Board.
  • Ensure that adequate provision for bad debt is made in the accounts and reported to the Board.
  • Prepare and assist with the write-off of loans and expulsion of bad debtors on a quarterly basis and as part of the annual external audit.

Card payments

  • Take card payments

Pre-paid debit cards

  • Issue and service them for users

Office administration

  • Answering telephone
  • Reply to emails
  • Process post
  • General enquiries / account queries
  • Filing and records management

 Local Service Point liaison

  • Processing of LSP business (form 1s, etc)

Counter and Member services locally re deposits, withdrawals

  • Process enquiries, savings etc.
  • Scan all membership and loan applications to appropriate offices
  • Process member withdrawals requested by BACS
  • Share withdrawals from LSPs

Other duties

  • Carry out any other duties and responsibilities commensurate with the post as requested

Key results/objectives

  • Adhering to actions and timescales in credit control diary.

Responsible for staff/equipment

  • Functional management of unpaid staff

Person Specification


  • Essential: Educated to A level / OND/C or qualified through significant experience of working within a credit control environment.
  • Desirable: Studying ICM or AAT or other accounting qualification.


  • Essential: Experience of banking, credit control or debt management for a business, charity or voluntary organisation.
  • Experience of downloading data, data manipulation using spreadsheet tools, mail merge and reconciliations
  • Desirable: Experience of working with debt collection agencies and preparing legal paperwork
  • Desirable: Experience of credit control in the Credit Union Sector.


  • Essential: Good PC skills, especially spreadsheets, reporting tools and database skills.
  • Ability to analyse and interpret numeric and financial information.
  • Excellent inter-personal skills to ensure effective communication with staff, suppliers/regulators and customers.
  • Good written communication skills including the ability to draft routine credit control correspondence, and a good telephone manner.
  • Strong negotiating skills.
  • Sound knowledge and understanding of sales ledger operations and basic accounting procedures.
  • The ability to prioritise work demands to meet deadlines.
  • Good organisational and administrative skills
  • Methodical and accurate with excellent attention to detail.
  • Problem solving with the ability to analyse, follow-up and resolve issues.


  • Disposition: A self-starter, with a hands-on, pragmatic approach and willing to help out where necessary.
  • Outcome focused with the ability to work well under pressure.
  • Self-motivated, with the ability to work well under pressure