Changes to customer Communications

Please note our offices will be manned although will not be open to the public this week, an exception will be made for members who rely on cash withdrawals and members who make an appointment.  This may change as the situation develops and staff will work from home to ensure business continuity.

Please be aware we have limited access to retrieve post from some of our offices. Therefore if you must post please send to the Unit 12 Jackson House Jackson Street, Gateshead NE8 1ED

This is the preferred method of communication to enable us to deal with your enquiry as quickly as possible;
Service Enquiries Email
Share Withdrawals
Difficulty making loan payments
Payroll deductions
New Loan Applications
Membership Enquiries

Our lines are diverted to a limited number of mobile phones, please use this method of communication if you don’t have access to email in order for us to be able to cope with the volumes calls.