IMPORTANT – COVID 19 Update

Changes to customer Communications

Offices
Please note our offices will be manned although will not be open to the public this week, an exception will be made for members who rely on cash withdrawals and members who make an appointment.  This may change as the situation develops and staff will work from home to ensure business continuity.

Post
Please be aware we have limited access to retrieve post from some of our offices. Therefore if you must post please send to the Gateshead Office, 11 Interchange Centre West Street, Gateshead NE8 1BH

Email
This is the preferred method of communication to enable us to deal with your enquiry as quickly as possible;
Service Enquiries Email
Share Withdrawals gateshead@nefirstcu.co.uk
Difficulty making loan payments north.shields@nefirstcu.co.uk
Payroll deductions durham@nefirstcu.co.uk
New Loan Applications birtley@nefirstcu.co.uk
Membership Enquiries stanley@nefirstcu.co.uk

Telephone
Our lines are diverted to a limited number of mobile phones, please use this method of communication if you don’t have access to email in order for us to be able to cope with the volumes calls.